Frequently Asked Questions

Hello!

We know you may have questions on how to purchase, when can I receive my orders etc. in your head, so we churned up a list of Frequently Asked Questions to answer your queries!

 Do I need to register for an account before I can place my order?

Yes, you will need to register for a Shopify account before placing your order. Please create an account to ensure a fast and smooth ordering process. A confirmation email will be sent to you once your account is registered.

Can I use my Live Nation member account to login for purchase?

No, you cannot. Live Nation member account is not a Shopify account and does not allow you to make purchase on this store. You will need to register for a new account for this store. 

Can I make changes to my orders after I have placed my orders?

Changes are not allowed once orders have been placed and payment has been processed. If you wish to add more items, you need to make a new purchase.

How do I know that my order is confirmed?

After payment is processed, you will receive an email confirmation.

How do I know when my items will be sent out?

An email will be sent to you with the tracking number once your order is sent out.

Are the product prices in SGD?

Yes, all the product prices are in SGD.

What are the payment options available?

We only accept online credit / debit card payment via Visa or Mastercard. If you are using a debit card (Visa / Mastercard only) for online transaction, please ensure you have sufficient funds inside your card when making payment.

No other payment options are available.

Will I be charged immediately after I have checked out my order?

Yes, your credit card will be charged once you have checked out your order and make payment.

Can I make the payment later?

All products have limited quantities. To ensure that you get your desired products, please make payment once you have checked out your order.

How do I join the Top 3 spenders lucky draw?

The Top 3 spenders with the highest qualifying spend in one single receipt will walk away with an exclusive Mayday goodie bag.

  • Terms & Conditions:
    • The amount and receipt cannot be accumulated. Only a single receipt purchase amount will be accepted as an entry.
    • The transaction has to be made between 28 August 2020, 1000h to 11 September 2020, 2359h.
    • Winners will be contacted via email on 30 September 2020.
    • Live Nation reserves the right to amend the above terms & conditions without prior notice.

How do I join the "09.09 FLASH GIVEAWAY" lucky draw?

Your purchase has to be made on 9 September 2020, 0001hrs – 2359hrs.

  • Terms & Conditions:
    • There is no minimum spent required to enter this lucky draw.
    • Winners will be contacted via email on 30 September 2020.
    • Live Nation reserves the right to amend the above terms & conditions without prior notice.

For refund enquiries, please click here.

For shipping enquiries, please click here.

All information is correct at time of publishing but may be subject to change without prior notice.
Live Nation Singapore Concerts Pte Ltd reserves the right the amend the above without prior notice.
In the event of any dispute, Live Nation Singapore Concerts Pte Ltd’s decision is final.
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